A romantic beginning: ACI Consulting was formed by two former Sage Software employees in 1993. A true romance, two employees worked side by side in the telephone support department of what was then known as State of the Art. They fell in love, got married, and the wife stayed at State of the Art while it became Best Software and then Sage Software. The husband, having done consulting for most of his adult life, worked at State of the Art for one year, then began supporting it independently, by himself. ACI incorporates and grows: As more and more happy clients came on board, desiring a higher level of customer service, ACI Consulting needed to hire more employees. In 1996, ACI Consulting incorporated and hired its first full-time consultant in addition to the owner. From there, other team members were added as ACI Consulting grew. Expertice builds and Excellence award follows: In 2001, ACI Consulting became a Master Developer, striving to provide a higher level of programming service to its clients. Also, in 2001 ACI Consulting began offering network services to its clients. In 2003, Sage MAS 500 was introduced from ACI Consulting as an alternative to growing companies. In 2003 and 2004, ACI Consulting won the prestigious Circle of Excellence award from Sage Software. Our Mission Is Clear: “To improve the businesses of our clients by continuing to exceed expectations through the delivery of innovative and technologically superior solutions.” Mission statements always seem to sound like they were created in a board room one afternoon and then never thought about again. At ACI Consulting, we believe that for it to be a “real” mission statement, you need to live it everyday. Our Focus Is Simple: To improve the businesses of our clients: Each and every day we are involved in making our clients’ experiences and interactions with their software and systems better than the day before. Whether we’re training a client’s new staff member, adding some custom modifications to their system, adding an additional module for increased functionality, or having one of our consultants create a custom report to analyze a customer’s situation from a new angle – our goal is to do something to improve our clients business today and every day. Continue to exceed expectations: Exceeding expectations became a big buzz-phrase and we considered eliminating it from our mission statement because it’s simply over used. However, we decided that just because everybody is claiming to focus on it, doesn’t mean that they really are. At ACI Consulting we are continually striving to do that little extra whenever we approach a task or project. Expectations are already high from our clients. The bar is initially set when they talk to a referring customer and just go up from there as we do the initial implementation, training and launch. As time goes by and our clients get used to a high level of service, we find new ways to raise the bar even further. Deliver innovative and technologically superior solutions: We start by associating ourselves with the leaders in the technologies we choose to be in. We continue their innovation and quality by first mastering those products and their implementation and then building on it with custom enhancements, 3rd party product integration, and expert training and support.
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